At PT RETAIL SENTOSA ABADI, we want you to be completely satisfied with your purchase. This Refund & Return Policy explains your rights and our procedures for returns, refunds, and exchanges.

1. Returns

• We accept returns for unused and unopened products within 7 days of delivery.

• Products must be returned in their original packaging and in the same condition as received.

• For hygiene reasons, opened coffee beans or used accessories are not eligible for return.

2. Refunds

• Refunds will be issued using the original payment method once the returned product is received and inspected.

• Refunds may take 5–7 business days to process, depending on your bank or payment provider.

• Shipping fees are non-refundable, unless the return is due to a defective or incorrect product.

3. Exchanges

• Exchanges are available for defective or damaged products.

• Contact our support team with your order number and details of the issue to initiate an exchange.

• We will ship the replacement product once the returned item is received and verified.

4. Damaged or Incorrect Items

• If you receive a damaged or wrong product, please notify us within 3 days of delivery.

• Include photos of the item and packaging for verification.

• We will either replace the product or issue a full refund.

5. How to Initiate a Return

To start a return or exchange, contact us at:

Email: retailsentosaabadi@gmail.com
Phone: 0823-1283-2348
WhatsApp: Click to Chat

Include your order number, product name, and reason for return/exchange.

6. Important Notes

• Returns without prior authorization will not be accepted.

• Refunds and exchanges apply only to products purchased from retailsentosaabadi.com.